Dr. Karissa Thomas
CLAIM THE LEAD: TRANSFORMATIONAL LEADERSHIP FOR INSURANCE ADJUSTING MANAGERS
The insurance claims industry has already changed. Disasters are more frequent, litigation is more common, and the expectations on adjusters have never been higher. Technical skill alone is no longer enough. Today's adjuster is not just processing claims — they are leading them.This book gives you the framework to do that with clarity, consistency, and confidence.
WHO THIS BOOK IS FOR
This book was written for adjusters working in today's claims environments — independent adjusters, staff adjusters, catastrophe adjusters, and claims professionals handling complex cases. It is also for supervisors and claims leaders who support adjusting teams.
Whether you are new to adjusting or experienced in high-pressure claims, this book is designed to help you build clarity, consistency, and sound professional judgment. The goal is not to change your technical methods but to strengthen how you lead the claim from first contact to resolution.
If you work in claims, leadership is already required of you. This book makes sure you are equipped for it.
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WHAT YOU'LL DISCOVERHow to transition from technical expert to confident claim leader
Why technical expertise alone is not enough in today's claims environments
How to communicate with clarity, authority, and emotional integrity under pressure
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WHAT YOU'LL DISCOVERTools for managing high-volume workloads without losing structure or consistency
How to build credibility and influence across stakeholders without formal authority
What professional claim leadership looks like in complex, high-pressure environments
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"You were hired for your adjusting skills. You will be remembered for your leadership. This book bridges the gap."
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Lead the Claim is built specifically for the insurance industry — drawing on leadership research and claims management experience to give adjusters a practical, research-grounded framework for navigating catastrophe, litigation, and high-pressure claims with clarity and professional discipline.
Dr. Karissa Thomas
About
Dr. Karissa Thomas is an award-winning author, speaker, and leadership development professional specializing in leadership transitions, emotional resilience, and professional development for the insurance industry. As the founder of Efficient Adjuster™ and author of multiple titles for claims professionals, she brings research-grounded, industry-specific leadership tools to adjusters and managers across the country. With a doctorate in Leadership and International Education and over two decades of cross-sector experience, she is the creator of the Mosaic Intelligence Method™.
TAKE THE WORK FURTHER WITH THE EFFICIENT ADJUSTER™ COURSE SERIES
The book gives you the leadership framework. The course series gives you the tools to apply it in the field. Designed specifically for insurance adjusters and claims managers ready to lead with confidence, clarity, and emotional resilience. Fast Emotional Reset Tools for Insurance Adjusters is available now on Udemy — rated 5.0 stars.
Lead the Claim — Transformational Leadership for Adjusting Managers
Fast Emotional Reset Tools for Insurance Adjusters
Coaching Over Control — Transforming Adjuster Leadership
Communication Skills for High-Pressure Claims Environments
Building High-Performing Claims Teams From the Inside Out
keynote
Half-Day Session
Dr. Karissa Thomas brings research-grounded, emotionally attuned leadership to your stage, organization, or conference. This session is designed to inspire, challenge, and equip your audience with tools they can use immediately.
Lead the Claim — Transformational Leadership for Adjusting Managers
Coaching Over Control — Building High-Performing Claims Teams
Emotional Resilience for Insurance Professionals Under Pressure
workshop
Full-Day Intensive
This intensive workshop is designed for claims teams, adjusting departments, and insurance organizations ready to build a stronger leadership culture. Practical, research-grounded, and built specifically for the demands of the claims environment.
Half-day + Full-day formats available
Customized to your team's goals and culture
Includes take-home frameworks and reflection tools
ready to lead?
BRING DR. THOMAS TO YOUR ORGANIZATION
Whether you are planning a conference, a professional development day, or a leadership retreat, this work meets your team where they are and moves them forward. Reach out to start the conversation.
ORDER YOUR COPY TODAY
Lead the Claim is available now on Amazon in paperback and digital formats. If you are ready to stop waiting to be handed authority and start leading with the confidence, clarity, and credibility your role demands — this is where you begin.
praise for claim the lead
★★★★★
"A VALUABLE AND EASY-TO-FOLLOW GUIDE FOR PROFESSIONALS IN THE INSURANCE INDUSTRY WHO ASPIRE TO BECOME IMPACTFUL LEADERS."
— BARRY KNOWLES, UNITED STATES
Thank you
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